Privacy Policy

Welcome to the Terms and Conditions of our Privacy Policy. Edited and controlled by Locked Down Apparel.
It is your responsibility to keep up to date with any modifications made on this page.

Orders:
We do everything in our power to ensure all the correct information is available to you on the website. However, by token of human error, sometimes small mistakes can be made such as having wrongly estimated stock availability. In this event, Locked Down will get in contact with you to discuss an alternative option - whether it be a full refund or an exchange. If you receive an incorrect order or your order and it is missing particular items please ensure you get in contact with our team. We will endeavour to help. 

Third Party Links:
This website can contain links to other third party websites. We do not control the third party websites and therefore cannot be held accountable to anything on those websites. We provide these links for convenience and do not receive any endorsements from that page. You should make your own judgements of these website before opening them.

Personal Information:
We may collect the personal information which you enter into our website which is run by Shopify, including Name, Address, Phone Number, Email.

We collect this for a range of reasons:


- Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
- The following information is needed to comply with Australia Post regulations for a posted item.
- We use the information to keep in contact with you to ensure you have the best experience possible using our website.
If you do not supply all of the requested information it becomes hard for us to give you the best buying experience possible, and in some cases we may be unable to post your items. When you use our website we require you to be truthful and provide all the correct information about yourself. 
We do not ask for information which may be sensitive for some people.


How do we get your consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to us collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no/unsubscribe.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by emailing us at info@lockeddownbrand.com


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all the requirements and implement additional generally accepted industry standards. 
 
Website: 
Locked Down Apparel owns all of its websites contents, which are protected by Australian and international laws.​ You must not modify, copy or reproduce any of the content on the website without contacting us for permission. Failure to comply will result in a violation of intellectual property law, at which time we may choose to proceed with Legal Action. 

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.


Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service.

Any order placed through this website which the Shopifiy Inc. platform registers as potentially Fraudulent, will be cancelled and refunded. The supplied email should receive a notification and a full refund within 2 business days. The detection system is an analysis of a variety of characteristics attached to each order. This may be triggered by multiple card attempts, failed process payments, multiple names used, IP location, or previous fraudulent activity noted with Shopify's detection system. 

 
Age of Consent:
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
 
Disclosure:
All your information entered into the website is kept private and will not be given away unless your consent is granted or if we are required to do so under the law. We have processes in placed to ensure your information is secure.

Any questions please email:
info@lockeddownbrand.com