Return Policy

Your satisfaction is important to us! If you're not completely happy with your Locked Down purchase, we offer several options to ensure you leave satisfied.

 

Eligibility:

Our return policy is valid for 30 days from the date of delivery. Unfortunately, we cannot accept returns or exchanges after this period. 

 

Exchanges & Returns:

Need a different size, colour or would prefer store credit? No problem! We’ll gladly exchange your item for your preferred option.

AUS: We will provide a free returns label for you to apply to appropriate packaging & hand over to AUS post so it is returned to us safely. 

International: You will be required to cover all the return shipping costs. We will cover shipping costs when the return has arrived, been accepted and your new item is being sent out.

 

30-Day Satisfaction Guarantee:

If you're not 100% satisfied with your purchase, we offer refunds for items returned to us in their original condition. International customers, please note that return shipping fees will be your responsibility.

 

Conditions for Return:

Locked Down reserves the right to refuse store credits, exchanges, or refunds under the following conditions:

• Items with a strong odour, blemishes, or covered in human/animal hair.
• Items not in their original condition, or that are damaged or missing parts not due to our error.
• Items damaged during transit due to improper packaging of the return shipment.
• Items returned more than 30 days after the delivery date.
• Outlet or sale items, which are non-returnable.

You will be notified via email if your returned item does not meet our return criteria.

This return and exchange policy applies only to orders placed directly through our website. Any items purchased outside our website are non-refundable. Please be prepared to provide your order number for verification.

For any questions or assistance, please contact us at support@lockeddownbrand.com. We’re here to help!

 

Make A Return:

To initiate a return, please reach out to us via email so we can guide you through the process. We’ll first verify your order details and confirm that your request falls within our return time frame before providing you with a free Australia Post return label.

For customers outside of Australia, please note that you will be responsible for covering the cost of return shipping.

Email us at: support@lockeddownbrand.com

Be sure to follow our return policy guidelines to avoid any issues, as we cannot accept returns that show damage or fall outside the 30-day window.

Once we receive and inspect your return, we’ll notify you via email to confirm receipt and inform you of the approval or rejection of your request. Please allow up to 5 business days for your return to be processed.

 

Faults: