Return Policy

One size hat does not fit all and you deserve the perfect fit.
Buying a hat online shouldn’t feel like a gamble. That’s why every order comes with our Perfect Fit Guarantee. If your hat fit isn’t right, we’ll fix it. We’ll exchange sizes, work with you, and make sure you walk away with a hat that feels like it's made for you.

 

Eligibility:

Our return policy is valid for 60 days from the order date. Unfortunately, we cannot accept returns or exchanges after this period. 

After a return is processed, it must be sent back within 3 months of the acceptance date otherwise your return will be abandoned.

 

Exchanges:

Need a different size, colour or would prefer store credit? No problem! We’ll gladly exchange your item for your preferred option.

AUS: We will provide a free returns label for you to apply to appropriate packaging & hand over to AUS post so it is returned to us safely. 

International: We are unable to generate an international returns label so will be required to cover all the return shipping costs. We will cover shipping costs when the return has arrived, been accepted and your new item is being sent out.

 

Refunds:

We do not provide refunds, only store credits or product exchanges. 

 

Conditions for Return:

Locked Down reserves the right to refuse store credits, exchanges under the following conditions:

  • Items with a strong odour, blemishes, or covered in human/animal hair.
  • Items not in their original condition, or that are damaged or missing parts not due to our error.
  • Items damaged during transit due to improper packaging of the return shipment.
  • Items returned more than 60 days after the order date.
  • Outlet or sale items, which are non-returnable.

You will be notified via email if your returned item does not meet our return criteria.

This return and exchange policy applies only to orders placed directly through our website. Any items purchased outside our website are non-refundable. Please be prepared to provide your order number for verification.

For any questions or assistance, please contact us at support@lockeddownbrand.com. We’re here to help!

     

    Make An Exchange:

    To initiate a return, please click the link below. 

    START A RETURN

    For customers outside of Australia, please note that you will be responsible for covering the cost of return shipping.

    Be sure to follow our return policy guidelines to avoid any issues, as we cannot accept returns that show damage or fall outside the 60-day window.

    Once we receive and inspect your return, we’ll notify you via email to confirm receipt and inform you of the approval or rejection of your request. Please allow up to 5 business days for your return to be processed.

     

    Faults:

    We take pride in the quality of our products and hope you enjoy your purchase. However, please be aware that we are not liable for any product faults or defects that are reported outside of a three-month period from the date of delivery unless deemed by us to be a clear issue with the product.

    If you notice an issue within this three-month timeframe, please contact our customer support team, and we will assist you with a resolution. After this period, we cannot accept responsibility for any defects, as wear and tear or improper use may contribute to the product's condition.

    Any Inquiries:
    Email: support@lockeddownbrand.com